FAQ

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WE WATCH OUR SWIMMERS. WHY DO WE NEED THE w10?


We believe that most parents and pool owners are vigilant. But they're also human and like any human they can be distracted by noise, heat, humidity, glare, blind spots, distortion in the water and more.

A drowning can happen in just seconds. It is typically silent and without noticeable movement or actions by the victim. In reality it's nothing like what is depicted in movies or on TV. To most people a drowning victim simply looks like a person swimming or playing underwater. This makes it very difficult to detect, even for trained professionals.
WAVE w10 works with you to watch over everyone around your pool in real time. It provides you with a powerful advantage that could mean the difference between a great day in the water or tragedy.




WON'T THE w10 MAKE CAREGIVERS COMPLACENT?


No, not at all.
In fact we have found the opposite to be true: Most people want to detect any potential event before the w10 does.

We have found that most people feel less stress and pressure when WAVE is supporting their efforts to provide a safe swimming environment. We believe that having less stress means a better experience which equates to more effective lifeguarding.




WE'RE GREAT SWIMMERS. WHY DO WE NEED THE w10?


Yes! Drowning can happen to everyone at any age, including experienced swimmers and trained atheletes.
That's why we highly encourage using the w10 and that all of your swimmers wear Trackers or Goggle Clips anytime they are around your pool or water.




MY SWIMMERS DON'T SUBMERGE. DO THEY STILL NEED TRACKERS?


Yes!
Accidents, such as muscle cramps, slips, falls and head trauma can happen above water and impact a swimmer's safety. For this reason, it's critical that you strongly encourage anyone entering the water to always wear their Tracker or Goggle Clips. Non-swimmers should always have a ToddleTag on when they are around or have access to water.




DO THOSE TRACKERS REALLY STAY ON?


We've worked on the design for over two years, testing amost 100 versions on hundreds of different swimmers to arrive at a design that stays on securely during most swimming activities yet can be easily removed when leaving the water or exchanging with other users.

Should a Tracker fall off, it will float, and most swimmers intuitively put the Tracker back on.
It's that simple to use and wear.




KIDS WILL BE KIDS. WON'T THEY RESIST WEARING TRACKERS OR INTENTIONALLY CREATE FALSE ALERTS?


We've tested our wearables on thousands of swimmers and have learned that most kids who are reluctant to wear Trackers or Goggle Clips quickly discover that after only a few minutes wearing one is no big deal. (In fact most swimmers forget they even have one on.)
Our take is that setting off the WAVE alert is no different from setting off a fire alarm and should be treated as such. For those pranksters that intentionally cause an alert, we have found that swift removal from the water quickly corrects that behavior.
Lastly, while it might be fun and exciting the first time to set off an alert, most kids will become bored quickly and look for other ways to get into trouble ;)




ARE THE WEARABLES SAFE?


Yes, very safe.
Trackers and Google Clips use very low-power radios that transmit for extremely short durations that last less than the blink of an eye. They are much less powerful than a typical pair of wireless headphones or headsets.
For some insightful information about the practical impact of wireless communications on our health, please click here.




HOW DOES THE TODDLETAG WORK?


Toddletags are attached quickly and securely using a two part magnetic clasp. We recommend positioning them on the back of the individual's waistline area and attaching it to their clothing (shirt, shorts, bathing suit).

For pets, an adapter enables the Toddletag to be attached to the animal's collar.

If the wearer enters the water and the Toddletag is submerged, the w10 will immediately notify you.




IS THE w10 ONLY FOR POOLS?


No!

Our WAVE systems work in all types of water including indoor/outdoor pools, hot tubs, lakes, rivers and the beach (oceans, bays, etc.) and even on your family boat.

Depending on size and depth, the WAVE w10 will even work in bathtubs (please test prior to using).




DOES THE W10 STOP DROWNING?


No.

The w10 is a tool that to help people prevent accidents. Only a human can intervene to rescue a victim and stop a drowning.

NEVER LET ANYONE SWIM ALONE REGARDLESS OF THEIR AGE OR ABILITY.




HOW DO WE KNOW IF THE WEARABLES ARE WORKING?


The WAVE wearables are automatically activated when they detect motion, and enter a sleep mode to preserve battery life when not in use. (However while in sleep mode the w10 still monitors the wearable's status and battery level.)

You can always test the wearable (and system) by submerging the wearable into water for the preset period of time to activate the alert.
If a wearable's battery is getting low and the device should no longer be used, the w10 will notify you via the WAVE w10 Management app and/or other notifications.

If a wearable is not working for some other reason, you will not be able to see it listed in the WAVE app.

If a wearable appears to be damaged in any way immediate discountinue using it and remove it from the system using the WAVE w10 Management App.




HOW LONG DO WEARABLES LAST? HOW DO I REPLACE THEM?


The wearables have a (non-replaceable) internal battery that is projected to last a very long time of 18 months based on swimming every day for 8 hours.

When the battery level gets low, the WAVE w10 Management app will notify you that the wearable needs to be replaced. You can order new wearables anytime at our online store or by contacting us.

You may also choose to participate in one of our subscription services plans which may include automatic wearable replenishment as specified intervals.




CAN SHARING THE WEARABLES SPREAD GERMS? WHAT ABOUT COVID-19?


Our wearables are made with materials designed to deter the growth of most germs and viruses. For best protection, we recommend that each swimmer wear their own personal Tracker. However, for those families that share wearables, like most shared athletic products, regular cleanings will help to reduce risk. Clean the wearables with soap and water, and then disinfect. Soaps, disinfectants and bleach do not damage wearables. To find out if your disinfecting product is CDC approved, visit https://www.epa.gov/sites/production/files/2020-04/documents/disinfectants-onepager.pdf.




WHY A WEARABLE? AREN'T VIDEO-BASED SYSTEMS BETTER?


We applaud all efforts to prevent drowning. However, unlike WAVE, video-based systems use algorithms to detect a motionless body already in the process of drowning. They are not portable, won't work in dark water or at night, and can be tricked by glare, shadows and blind spots, just like the human eye. They also tend to be a much more expensive alternative to WAVE. For more on this topic, as well as why WAVE uses wearables, please see this graphic.





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Designed in Connecticut USA

Never allow anyone to swim alone regardless of age or athletic ability.

WAVE products are designed to supplement vigilant human supervision.

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